ACARA Policies
Freedom of Information (FOI) Policy
The FOI policy has been created, in accordance with s.8 of the FOI Act, to provide members of the public with information to allow them to effectively exercise their rights under the FOI Act. It provides a framework for balancing the public's right to access information held by the Government against protecting the privacy of individuals. An outline of the types of documents held by ACARA and the procedures for gaining access to those documents are provided in this policy.
Click here for more information.
Complaints Handling Policy
ACARA’s Complaints Handling Policy has been created to support ACARA to effectively manage, record and report stakeholder complaints and feedback and to handle complaints in a manner which is fair, courteous and respects the privacy of the person making the complaint.
ACARA Complaints Handling Policy 2010 ( pdf, 100kb)
